HB-IT Consulting can manage administration and support (functional and technical) of your applications.
Nearshore services from Portugal by professionals.
Our architects helped you to deploy a new solution? Why loosing the knowledge at the end of the project when we can have the architect of the solution as part of the support team?
We can propose custom formulas from dedicated resource to bank of hours or anything else.
Knowledge of the tools
Can escalate any ticket to someone else in the team
Everybody has at least one backup
We can support directly your business users
Base users,project manager, financial controllers, customer services, resource managers etc
We support the tool, the configuration, the interfaces and the customs
We can handle the discussions with the editor
We can manage the discussions with any third party
Email to dedicated address will create automatically a ticket
Any demand will result in a ticket
Ticket are alwayas available through a portal
Update on a tickets are sent by email
Tickets can be updated by email
Support by phone and chat during business hours
On call support can be negociated
Any phone call or chat will result in a ticket
Email to support team will be converted to ticket manually
Email send to dedicated address will automatically create a ticket
© 2017 HB IT Consulting - All Rights Reserved